The Discovery Agent unlocks an AI-powered conversational shopping experience on your site. It lets customers find products by describing what they need in natural language (an occasion, a goal, a style, or a specific item) rather than relying on keywords and filters alone.
The agent interprets intent, curates relevant recommendations, and organizes them into meaningful topic groupings that support both exploratory and targeted shopping journeys.
Why use a Discovery Agent?
Enable conversational product discovery
Customers can express needs in the same manner that they think: "something smart but comfortable for the office" or "summer outfits for a music festival" and get results that match intent rather than just keywords.
Enable end-to-end shopping journeys
From inspiration to purchase decision, the Discovery Agent supports the full path within a single experience. Customers can move naturally between browsing and targeted search without friction.
Encourage deeper engagement
Topic-based discovery encourages exploration beyond what a customer initially searched for, increasing their time on the site and the overall product exposure.
Gain customer intent data
With conversation data you can understand what customers are actually shopping for: popular missions, seasonal trends, engagement patterns, and you get conversion signals that are difficult to capture through traditional search alone.
No additional catalog work
The Discovery Agent builds on your existing product catalog integration with Voyado Product Discovery. There's nothing new to set up on the data side.
How it works
Storefront experience
Customers can access the Discovery Agent through a dedicated entry point in the storefront, opening a full-screen experience designed specifically for conversational product discovery.
Natural language input
Customers describe what they're looking for in their own words. The agent understands context and intent, not just terms.
Topic-based results
Recommendations are organized into focused themes rather than a single flat list. Each topic can be browsed independently, making exploration more intuitive.
Contextual refinement
Customers can refine their discovery within a topic without starting over. The agent carries context across the conversation to deliver increasingly relevant results.
Flexible shopping modes
The Discovery Agent adapts to how a customer wants to shop, whether they're browsing for ideas or searching for something specific.
Integration
The Discovery Agent uses the existing product catalog in Product Discovery. No additional catalog integration is required.
The Discovery Agent is designed to work alongside existing search, recommendation, and merchandising systems, complementing rather than replacing your current infrastructure.
A dedicated API supports the conversational and topic-based experience. API documentation and integration guidance are shared with customers once their pilot participation is confirmed.
Sandbox and Pilot program
You can explore the Discovery Agent through a two-stage Sandbox and Pilot program.
The Sandbox is for internal testing only, so your team can explore the experience, test workflows, and evaluate integration options before any shoppers see it.
The Pilot is the next stage, where the Discovery Agent goes live on your site for your shoppers to use.
Program capacity is limited, and you must complete the Sandbox stage, including signing the Sandbox agreement, before you can join the Pilot.
Application and participation follows these steps:
- Express interest: Contact your Customer Success Manager to discuss use cases and fit.
- Review: The Voyado team assesses fit, availability, and pilot capacity. Your team may be added to the waiting list.
- Sandbox access: If your team is approved for the Sandbox program, you will receive sandbox access to explore the experience, test workflows, and evaluate integration options.
- Pilot agreement: If we agree to move forward you will sign a Pilot agreement.
- Pilot launch: Your team integrates the Discovery Agent via the API and launches it on your site, so your shoppers can start using it.
Pilot customers get access to a dedicated area in the application to configure settings, monitor adoption, and track performance metrics including clicks, add-to-cart, purchases, and conversion rate.
Throughout the pilot, your team will work closely with the Discovery Team and Expert Services for guidance and support.
Interested?
Contact your Customer Success Manager or Account Manager and join the waiting list.